We’re on a mission to make your bathroom tiles smile!
We’re passionate about solving your grout problems and transforming your bathroom – bringing it back to life
and making it sparkle! Our team is committed to
providing you with an unforgettable customer
experience and stunning end results every time.
While some tilers, maintenance workers or handymen offer grout services, it isn’t their primary discipline, and often deliver a sub-par result. When we say we’re all about grout… we mean it. Our sole focus is providing solutions to your grout problems and transforming your bathroom in the process. We’re committed to being the most trustworthy and loyal grouting experts
in the South West!
“Hi! I’m Leif, founder of Were All About Grout (that’s me to the right). When I first started Were All About Grout (WAAG) I made a commitment for us to offer expert grout services that completely transformed the bathrooms of our customers, and saved them from the headache of having to deal with leaking showers and dirty grout, or even worse, a full (and expensive) renovation.
I started WAAG because grout and silicone repair is virtually
non-existent within the South West Region of Western Australia. And because I believe homeowners deserve to have a team whose primary focus is grout repair, not tradesmen
who only offer grout services on the side.
What does that mean for you? Well, it means you’ll finally
get your bathroom transformed by a team of experts who
know the grouting industry inside-out. A team that’s
committed to leaving you speechless with our stunning
results and customer experience that’s in a league of its own!”
Every member of our team puts your satisfaction at the heart of everything they do. That means you’ll finally work with grouting experts who’ll make you feel listened to, and will do their utmost to make sure your needs are understood.
You want someone to take care of your leaking shower & grout problems
We’ll take that headache off your shoulders and do the heavy lifting for you. Our team of experts will breathe new life into your bathroom and free you of ever worrying about your
shower leaking.
You want your bathroom to be taken care of by professionals with industry leading experience
Unlike many tradespeople, we believe in doing the job properly from the beginning, and saving you in the long-run. Our team uses only the best tools and materials in the industry to transform your bathroom,
and prevent future problems occurring before they’ve happened.
You have more important things to worry about than your bathroom’s maintenance
So we free your time from that chore with our VIP Silicone Club. A membership where we regularly take care of the upkeep of your bathroom’s silicone through scheduled visits, maintaining its look year round and saving you from problems before they occur… All while you sit back and relax.
Whether it’s a leaking shower and mouldy grout, or loose tiles and bubbling paint, we’ll rid your bathroom of its problems, and make it shine again.
While our aim is to transform your bathroom, free you from worrying about leaking showers & rid you of your grout problems, our promise goes beyond just a stunning end result. Our team is also committed to providing you with an unforgettable customer experience every time, and exceed your expectations.
1. You’ll ALWAYS Be Able to Reach Us
How many times have you called on a tradie, only to be met with voicemail? Without even getting a text message to say that they’re busy? We understand how frustrating that is, especially if you’re in dire need of help!
Count on us to ALWAYS respond within the same day. Even if you reach out to us after our office hours(which are Monday to Friday, 10:30am-2:30pm), we’ll still reach out to you by 12:00pm the next working day.
2. We’ll Call You Exactly When We Said We Will
Don’t you just hate it when you book a call with someone, only for them to call you 30 minutes late?
We deeply value your time. When you book a call with one of our superstar consultants, rest assured knowing that they’ll contact you on the exact scheduled time, and not a minute later. And even before that, they would have sent you a personal video introducing themselves and telling you what to expect.
3. We’re Committed to Making This Process as Smooth as Possible for You
Once you’ve received our free quote regarding your bathroom, and you’ve accepted it, your part is done – you can kick back and relax.
The consultant you first spoke to will be your primary point of contact throughout the process – they have one job: making everything as smooth as possible, and making
sure you’re getting exactly what you were expecting.
4. Our Aim Is to Transform Your Bathroom & Make It Beautiful Again
And if you decide to do that yourself, we’re all the more happy to help! Head over to our website and click on our weekly blog “DIY, Without the Drama”, to have all your bathroom questions answered.
DIY, Without the Drama is our weekly DIY blog for anyone looking for house repair guides, without the fluff. Real experts lay out everything they know in our easy and digestible How-To’s.
5. Our 3-Step Hassle-Free Quotation
We take the hassle out of our quotation process and make it easy for you to make a decision. We’ll give you an upfront (and free) quote on the call with our consultant.
Your quote will then be sent to you along with our T&Cs via email. After that, you’d be only one step away from never worrying about leaking showers and the damage they might do to your home. All you have to do is go over the quote and accept it.
And voilà! We’ll take it from there so you can just sit back and relax. Our consultant will reach out to you to schedule a time for our technicians to visit.
6. Know Exactly Who’ll Be Coming to Fix Your Bathroom, and When
Nobody likes a sudden and unexpected knock on their front door, especially from a stranger.
This is why we’ll let you know which of our team members is coming beforehand, by sending you a picture of them. The expert who’ll be taking care of your bathroom will also text you to confirm their arrival time.
7. Once We Commit to a Day,
We’ll Move Heaven and Earth to Make It Happen
Sounds dramatic, but that’s how committed we are to your satisfaction. We take your time seriously and never break a promise we make.
Your personal consultant will confirm the arrival with you the day before, so that you can plan out your day, and have the comfort of knowing that we will be there and finish when we say we will.
8. Count on Us to Arrive Right on Time (and Not a Minute Later)
Rest easy knowing that our technician will arrive exactly on the scheduled time and not a minute later. They’ll also let you know when they leave the workshop through text, that way you can better prepare for the visit.
9. We Won’t Trample on the Roses & Bushes in Your Garden
Have you ever had a tradie rock up and park their van right in your front garden… or in the middle of your manicured grass…?
Yeah, it’s extremely frustrating. We’ll never do that – we’ll respect your house by parking in the driveway. And if that wasn’t enough, we’ll ask you if even that is suitable, in case you need to pop out during the day.
10. We’ll Always Respect Your Property
You’re trusting us to come into your home, and into your bathroom – we don’t take that lightly. Each member of Were All About Grout is instructed to be extremely respectful to your home and property.
If you’ve got a garden, rest assured that our technician will use the footpath to not trample over your grass and roses. We’ll also keep our boots outside before entering your home, so that we don’t get your house dirty.
11. We’ll Always Greet You With a Smile
Nobody likes to hear loud knocking on their door and open it to find a grumpy, grubby subbie with a uniform that still has the last job’s mess on it…
That stops with us! We pride ourselves with a high standard of presentation, cleanliness and always maintaining a smile (we’re there to make your tiles smile after all!).
12. We’ll Actually Take Our Shoes Off!
Sounds like the bare minimum, but how many tradies take their shoes off when entering your home? Probably not that many.
We’ll take our shoes off, before we step into your home. We’re here to make your home cleaner after all, not dirtier.
13. We’ll Protect Your Floor and Carpets
Nobody loves dirty foot marks on their carpet or scratches on their timber floor. We’ll roll out floor covers from your front door to your bathroom and set a doormat, before we begin any work.
We respect your home, so we take it upon ourselves to make sure we leave it as clean as we’ve found it.
14. We’ll Teach You How to Keep Your Tiles Smiling
Before we leave your home, we’ll give you tips on how to better take care of your grout sealer and silicone. That way you can prolong their condition in addition to protecting your bathroom and the environment from all those harsh and corrosive chemicals – saving yourself from bathroom headaches down the line.
15. We Won’t Dirty Your Garden… or Fill Your Trash Bins
All the waste water from our repair works will be captured and taken away from your property by us . What we won’t do is dispose of it in your garden, that’s NOT okay!
We’ll also not fill your rubbish bins with any rubbish from the job. That too is to be carried away back with us. Our aim is to make it look as if we were never in your home (although the shiny bathroom tiles may be a dead giveaway).
16. We’ll Vacuum Your Bathroom and Hallway After We’re Finished
That’s right! Once finished, our technicians will vacuum your entire bathroom and hallway, cleaning them from any debris left and saving you from the hassle of cleaning after us.
When we say we respect your home, we mean it.
17. We Send out Frequent Gifts to Members of Our VIP Silicone Club
“I hate receiving gifts at my doorstep”… said no one ever. As a member of our VIP Silicone Club, you’ll receive regular gifts every three months from us as a token of our appreciation of you.
We love to make your tiles smile – but we also love to make YOU smile!
18. We Deeply Value Your Satisfaction & Your Opinion
When we said that your satisfaction is at the heart of everything we do, we meant it. For us, a job isn’t well done just because we fixed your bathroom. We’ll reach out the day after to ask you about your experience working with us.
If there was anything that was not up to your expectations, we’ll do our best to make it right.
19. We Value Your Trust in Us
Which is why we have a unique loyalty rewards program. As a token of our appreciation, for every dollar you spend, you’ll collect points that can be redeemed for gifts of your choosing.
And if you decide to refer us to your friends, family or neighbors, you’ll also be able to collect points in ourloyalty program.
20. We’re Community Driven & Believe in Transparency
After a job is done, we’ll encourage you to leave an honest and objective review of your experience with us online. We’ll even direct you where to go, and you’ll find the previous reviews of the hundreds of other happy homeowners, who just like you were struggling with their bathroom problems.
The reason we’ll actively encourage you to leave an honest review is because for us, proof is in the pudding. We’re confident in the quality of our work so much so that a bad review online is the least of our worries.
21. We’re Built Around Trust and a Devotion To High Quality Workmanship
Our commitment to you is simple, ‘To create an everlasting trust from the very first impression’ and I, as the founder of We’re all About Grout, assure you that it’s at the heart of everything we do.
If you ever feel that we aren’t putting up our end of the deal, you can always call me (Leif) so that I can personally make it right.
Every member of our team puts your satisfaction at the heart of everything they do. That means you’ll finally work with grouting experts who’ll make you feel listened to, and will do their utmost to make sure your needs are understood.
Very professional, high quality service at an excellent price. We are very happy with the results!
The WAAG team
were efficient and professional. It is amazing how a redo of the silicone and grout makes the bathroom look a million bucks – without spending a million bucks. Highly recommended contacting them for a bathroom facelift.
“ EFFICIENT…”
Prompt, efficient, completely safe. Explained the complete process to me.
Stop or prevent your shower from leaks and mould.
Rejuvenate your bathroom so it looks brand new again
And, avoid spending a fortune on bathroom
renovations and repairs.
Get a free quote today and find out just how transformative our service will be for your home.
We can’t wait to chat with you!
Leaking showers are not only frustrating on a day-to-day basis but can cause serious damage to your bathroom if left unchecked! Unfortunately, insurance companies won’t accept a claim for water damage and can leave you footing the bill, unless your silicone is regularly maintained….but who has time for that?
When you join our VIP Silicone Club, we aim to take that headache off your shoulders. Inside our monthly subscription service, we will replace your silicone annually – all while you sit back and relax. Our superstar team will maintain the look and integrity of your bathroom year-round, so you don’t need to worry about a thing…
So if you’re tired of dealing with the aftermath of your shower leaking, or simply want to stop worrying about
a leak occurring and ruining your home… and you just don’t want to waste time dealing with it, apply for our VIP Silicone club. You’ll be blown away by how transformative it’ll be for your home (and peace of mind).
This Privacy Policy applies to all personal information collected by
‘Were All About Grout’ via the website located at:
www.wereallaboutgrout.com.au
www.wereallaboutgrout.com
www.wereallaboutgrout.com.nz
www.wereallaboutgrout.com.uk
1. What is “personal information’?
(a) The Privacy Act 1988 (Cth) currently defines ‘personal information” as
meaning information or an opinion about an individual or an individual who
is reasonably identifiable:
2.What information do we collect?
(a) The kind of personal information that we collect from you will depend how you use the website. The personal information that we collect and hold about you may include:
3.How we collect your personal information.
(a) We may collect your personal information from you whenever you input such information into the website
(b) We also collect cookies from your computer which will enable us to tell when you use the website and also help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
4.Purpose of collection
(a) The purpose for which we collect personal information is to provide
you with the best service experience possible on the website.
(b) We customarily disclose personal information only to our service providers who assist as in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activities. Our direct marketing materials will include a simple means by which you can request not to receive further communications of this nature.
5. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct personal information subject to certain exceptions. If you would like to obtain such access, please contact
us as set out below.
6. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Leif Thomas, an we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7. How to contact us about privacy
If you have any queries, or if you seek access to your personal information,
or if you have a complaint about or privacy practices, you can contact
us through the following:
leif@wereallaboutgrout.com.au or contact Leif Thomas on
0402 52 19 52.
